More efficient corporate Unified Communication & Collaboration with STIM
A Unified Communication and Collaboration (UCC) solution consists in developing a dedicated, secure technological platform; enabling employees to access company resources all over the world through the Cloud and to collaborate and communicate with internal and external company teams, customers and partners.
Adopting a UCC platform well-integrated in the company structure simplifies organisation of the entire workforce, increasing its efficiency.
One of the main benefits of unified company communications comes from reducing all those inefficiencies that are inevitably created when the company does not have the tools needed to manage its communications in a centralised, effective way, contact center included.
The workforce is becoming increasingly more mobile and less tied to a fixed workstation; and one of the main questions asked by modern entrepreneurs is linked to imagining the future role of offices and headquarters.
According to Gartner, by the end of 2022 70% of company workgroups will mainly be using digital collaboration and communication platforms. This is a further challenge for managers. They will have to consolidate the ability to manage and supervise employees remotely, identifying new motivational methods and new performance indicators.
Developing a fluid model will allow more far-sighted companies to grasp new opportunities and benefits if they know how to efficiently integrate management of communications and their technologies. It is already essential for employees to be able to effectively do all their jobs remotely, making it necessary to have an efficient, branched system available that provides the same tools used in your own office wherever you are all over the world.
UCC efficiency and STIM proposal
STIM can offer open, convergent, innovative solutions with which to simplify and strengthen communication and collaboration – both in Cloud and on company premises.
Being well focussed on “what’s next”, STIM designs unified communication solutions for companies based on Open-Source technologies that are especially suited to the needs of all those organisations needing a platform that is both flexible and scalable, all-in-one by definition but also simple to implement and manage, and rigorously optimised at user experience and competitive cost level.
The solution chosen by STIM assigns the phone component to a TVOX Server, which thanks to its intuitive clients, available in mobile version, and to integration with company tools, becomes the pulsing core of the communications between the workforce and with customers, the base for an efficient, productive Contact Center.
Besides integrating voice, conference, messaging and fax tools, the platform stands out for flexibility and richness of functions; and for a flexible deployment model enabling the customer to choose between a software-only solution (on-premises, hosted or cloud), or based on a physical appliance.
The Collaboration and Team Working solution, with Cloud services for audio/video conferences, voice mail, screen sharing, e-learning, shared virtual work spaces, webcast, also includes all those functionalities enabling an increasingly more widespread workforce to increase its productivity thanks to the benefits of the Cloud and the SaaS distribution model.
STIM recently strengthened its infrastructure to satisfy the growing needs of company organisations, for both business and educational needs.