IT Managed Services
Company IT helps sustain all operating activities with the best technologies and a team of experts ready to assist the Customer.
STIM coordinates the implementation, management and monitoring of IT infrastructures for companies, with Help Desk and assistance services, on premises or remotely
The Services Managed to cover company IT needs enable delegating Operation activities to a team of IT Professionals, acting proactively and continuously in compliance with the Customer’s operating methods and the sector’s reference framework (ITIL v4).
The continual training on technologies and methods for STIM systemists guarantees efficient support, enabling a flexible approach, adaptable to the customer’s effective needs.
Managed Service: more time for your business
Outsourced management enables the Customer to concentrate on its business, with no worries linked to technical assistance and management costs. Entrusting an expert, reliable partner like STIM with control of your IT infrastructures guarantees the stability, efficiency and quality of networks and systems, and optimises times and the quality of work.
The main supply areas are:
Service Desk, Engineer Team (System, Network and Database), Datacenter Infrastructure, Hybrid Cloud, Data Protection, Mobile Device Management, Unified Communication & Collaboration, Capacity & Cost Management, Application Support.
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Targeted actions to prevent failures and anomalies
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Ordinary and extraordinary maintenance of infrastructures
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Full management of services, with transparent costs
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Guarantee for the security of communications and all environments
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Certified reliability of systems and products
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Periodical check-up of services and activities
We provide protection and maintenance services to manage the customer’s technology park in the best way possible
The Protection Services enable the best management of the customer’s technology park, ensuring technical and managerial resources on-site to effectively coordinate processes, people and work instruments.
Maintenance Services supplied in compliance with the SLA through the ITIL framework enabling management of Windows, Linux and Unix operating environments to satisfy CRM, Collaboration and ERP needs.
Contact Center Services
A single contact point, available as protection in the Customer’s offices or supplied by the Network Operation Center, monitoring and analysing user requests, managing dossiers and redirecting them towards the technical staff responsible.
Technical Support & Assurance
Preventive and corrective maintenance service to maintain Customer assets in pristine efficiency. Software assigned to solve complex problems that could require interfacing with specialised Vendor technicians operating in NOC or an on-site intervention on the Customer’s premises.
Engineering Team
Team dedicated to managing and solving technical problems with vertical competences and specific certification in systems, network, security and media areas.
Delivery & Maintenance
Functional area with personnel operating in the country assigned to perform cyclical preventive and corrective maintenance on systems and infrastructures.
Application Management
Specialised service tailored to the Customer, with personnel certified for application management of specific software through AGILE and ITIL methods.
Project Management
Functional area dedicated to designing and managing complex projects thanks to technical, managerial and commercial skills. Continual update training guarantees reliability and versatility to problem solve the most critical situations.