STIM Tech Group achieves ISO/IEC 20000-1:2018 certification
STIM Tech Group has obtained UNI CEI ISO/IEC 20000-1:2018 certification, accredited with theLL-C Certifying Body.
STIM Tech Group, always committed to the side of businesses and organizations, expands its portfolio of accredited services by obtaining accreditation for IT Service Management System Certification according to ISO/IEC 20000-1:2018 "Information technology - Service management."
The ISO 20000 standard promotes the use of a process-integrated model of IT Service Management and is a guarantee of high standards in the delivery of IT services such as Service Desk and support.
ISO/IEC 2000:2018, the first international standard specifically for IT services
ISO/IEC 2000:2018 is the first international standard developed specifically for the management of IT services: it represents a reference tool for the organization of IT services that aims to improve the delivery/use of IT services, with the goal of achieving the highest quality of services delivered and maximum cost containment.
The standard allows for the use of a common language, methodologies and metrics that are independent of the market in which one operates, enabling one to ensure consistent and high levels of quality. The scope of certification includes:
IT Service Management System for the provision of Service Desk Service for IT infrastructure.
Hardware maintenance
Support client environments delivered at corporate and/or client sites.
Benefits for our Clients
Establishing operating procedures for each phase of work and adhering to the standard ensures the design and delivery of IT services that are reliable, measurable, and compliant with relevant regulations in the international arena.
