IT Managed Services
Learn about all our IT Managed Services solutions
An expert partner flanking you
Outsourced management enables the Customer to concentrate on its business, with no worries linked to technical assistance and management costs.
Entrusting an expert, reliable partner like STIM with the control of your IT infrastructures guarantees the stability, efficiency and quality of networks and systems, and optimises times and the quality of work. This enables:
Reduction in IT infrastructure costs
Optimised productivity
Stability of systems and applications
Supply method
The organisational model is based on SPOC, the service organisation includes:
Proactive Monitoring
Technological SPOC Service Desk
Specialized Service Desk
Protection personnel: dedicated to operations on Customer premises and/or in the Data Centers
Third Party Coordination and Management
Thanks to the experience acquired, the technical team’s know how and the ability to manage large projects, STIM has developed an offer including 4 service modes:
Services On Customer Premises
Centralised Services
In Field Services
International Services
Service Desk
The Service Desk manages and/or maintains the IT infrastructure’s Hardware and Software and is supplied through a monitoring service that tracks request status at any time, including SLAs agreed.
The STIM added value and Project Management services guarantee the best performance of the network and ensure management of the infrastructure on which Customers base their business, with resulting saving and cost control.
Control c/o Customers
Remote monitoring and management
Network Operation Center (NOC)
Security Operation Centre (SOC)
Performance Management
Real Time & Historical Data Collection / Monitoring
Threshold Management
Trap & Syslog Collection
Periodic testing of backup lines
Reporting on activities listed
Co-sourcing services
Application Support
With the core services of Application Management STIM manages the software maintenance to maintain constant performances.
STIM manages the entire life cycle of the applications to support the Customer with dedicated solutions thanks to a full portfolio of professional services structured in the Services of Application Management, and in Enterprise Application Management (EAM).
S.Cube: a tailor-made suite
S.Cube is the Managed Services suite managed by STIM and includes a number of services for the customer, based on needs, to be activated singly such as:
SPOC: First Level Help Desk
PDL: Proactive PDL monitoring
UCC: Monitoring, managing and maintaining UCC platforms
MOBILE DEVICE management by MDM
Proactive IT Infrastructure Management (FireWall, Switch, Server, Storage)
Remote System Support
System Support on Customer premises
Hardware support
Application support
Monitoring cloud resources
Rental of PDL and MOBILE DEVICES As A Service
Several service levels managed
CRYSTAL
Monitoring and supervision
GOLD
Monitoring and supervision, Technological SPOC service, specialist Help Desk, Hardware Break Fix and On-Site Software Support.
PLATINUM
Monitoring and supervision, Technological SPOC service, specialist Help Desk, Routine Operations, Compliance Management, Service Management and Change IMAC Management, Hardware Break Fix and On-Site Software Support.
