Case Studies | Unified Communication & Collaboration
High performance and reliability: innovation for an international SGR to increase productivity and competitiveness.
Unified Communication & Collaboration
A reliable and resilient network architecture underpins the Digital Workplace
The need to revise the outdated network architecture in order to meet the changing needs to serve the Digital Workplace is the basis of the project to renovate the wired and wireless LAN infrastructure of one of Italy's largest SGRs.
The increase in end points such as clients, servers, phones, wifi, and the adoption of cloud-based Unified Collaboration & Communication solutions require a physical and logistical change in the network.
Ensuring your business has the greatest possible flexibility and service
The Customer's need is to ensure the greatest possible flexibility and service for their business. The high number of end points, the increase in peripheral locations, and the need for Digital Workplace applications highlight a critical issue in LAN and Wi-Fi networks, which do not guarantee adequate support, particularly for telephony over mobile IP and Room based collaboration applications.
Another main goal is to leverage the investments made during the past few years by evolving the infrastructure and phone system with a Unified Communication & Collaboration solution integrated with Messaging and Released As a Service applications.
The project: from replacing network equipment to implementing the new infrastructure
The project saw the replacement of all network equipment by also reselling the backbone cabling to support 10 GIGABIT transmission speeds. The new architecture includes Catalyst 9300 in the DataCentre and 9200 PoE switches in the peripheral cabinets.
A second step was to implement an efficient Wi-Fi network serving 3CX's client-based mobile telephony. Firewall equipment upgrades secured the network perimeter, implemented a high-reliability infrastructure fully integrated with the network and mobile applications. 3CX Client and Presence were then activated to provide users with related telephony, click-to-call, remote phone control, voice mail, and telephone presence integration services.
Technologies implemented:
CISCO Switch, Fortinet Firewall, 3CX, Pexip, Ubiquity
Efficient IMAC and Trouble Ticketing Management with SysAid as a Service Solution
Activation of 3CX and Presence Clients to provide users with related services of telephony, click to call, remote phone control, voice mail and integrate telephone presence with Room videoconferencing solutions.
The use of ITSM, Service Desk & Help Desk software with Integrated ITAM has enabled total asset inventory management by integrating it into the SysAid solution delivered in SaaS mode for customer-serviced trouble ticketing.
An "As a Service" project to support and enable future technology trends
Substantial transformation underlying the project, implementing a performant, flexible, and scalable network capable of supporting and enabling future technology trends.
The management of the entire "As a Service" implementation with no one-time costs, only operational costs, issued by STIM Tech Group allows SGR to meet the challenges of the future with peace of mind while preserving previously acquired investments and technology.
"Moving from an outdated architecture, purchased over the years, to a network solution based on new Cisco solutions and released for service allows us on the one hand to have a completely revamped network design and on the other hand to focus investments on our core business," the Customer points out.
